FAQ's

We understand you often have queries regarding your graphics and hope that this page will answer some of Your Frequently Asked Questions - if you are unsure about anything though please give us a call and we'll be more than happy to answer any queries you have.

FAQ’s – Vinyl Graphics / Decals

Q. Can I still take my car through a car wash or use a pressure washer?

Q. Will the graphics damage my paintwork?

Q. Can I wax over the graphic?

Q. How can I remove the graphics?

Q. If my car is spray painted can I still put graphics on it?

Q. Are there any special conditions for installing vinyl graphics?

Q. How long do I need to wait long after I have applied my graphics to show them off?

Q. How do I care for my graphics?

Q. How long do graphics last?

Q. Can I re-use the graphics?

Q. Do you make custom vinyl decals?

Q. How can I have a personalised vinyl decal created?

Q. Is there a charge for artwork or set-up?

Q. Can I receive a copy of the original artwork?

Q. What image formats can you take?

Q. How long will before I receive my graphics?

FAQ’s – General

Q. Can I order over the phone?

Q. Do you ship internationally?

Q. What payment methods do you accept?

Q. Does Kingdom Signs have secure online purchasing?

Q. Does Kingdom Signs disclose customers’ information to outside parties?

Q. Do you offer refunds?

Q. What do I do if my item is faulty or the wrong item had been delivered?

FAQ’s – Vinyl Graphics

Q. Can I go through a car wash/pressure wash?

A. Vinyl graphics should be cleaned carefully with a sponge and warm soapy water then rinsed with clean water. Use a silicone squeegee to remove excess water and finish with a microfibre cloth – taking particular care at the edges of graphics. Do not use chamois leathers or cloths as these may lift and catch the finer parts and edges of the decals. Avoid the use of abrasive cleaners, chemicals or solvents. Automated car washes should not be used. Pressure washers may be used but ensure the water pressure is kept below 2000 psi, use a spray nozzle with a 40 degree wide angle spray pattern and keep the nozzle at least 1 foot away from the graphic and at 90 degrees. PLEASE NOTE: Holding the nozzle at an angle and to the side may lift the graphic.

Q. Will the graphics damage my paintwork?

A. Vinyl graphics should not damage your cars surface or paintwork in any way, if it is of a “factory standard”. However, if the graphics are subject to direct sunlight then you may see a difference in colour where the graphic was when you come to remove it. This usually takes several years but will vary from car to car and according to colour. We are unable to accept any responsibility for any damage caused by application or removal of graphics.

Q. Can I wax over the graphic?

A. We recommend you do not apply any chemicals to the graphic. Chemicals may react with the vinyl and cause it to crack and deteriorate. Using mild soap and water will keep your graphics looking good for many years. If wax does come into contact with the graphic we recommend using wax remover / degreaser to remove it and then soap and water. To prevent build up of wax around the edges of your graphic, use a cotton bud with the wax remover to remove it. Leaving wax on the graphics may eventually lead to problems.

Q. How do I remove my graphics?

A. If the graphic was recently installed it should peel away relatively easily. To remove any of the sticky surfaces left behind we recommend using soap and water or a glue remover available from motor part stores.

If the graphics have been on the vehicle for some time, the graphics may peel off in small pieces, which can take some time. You may want to try using a hairdryer to soften the adhesive. We find using a wallpaper steam remover is very quick. Using a squeegee or plastic edge to lift the corners of the graphic will help the removal process. Some people recommend using heat gun to soften the adhesive, but this should be used with caution to avoid damaging the paintwork.

Try to peel the graphic away at a 45 degree angle as this helps to remove the majority of the adhesive with the graphic.

Q.  I’ve just had my car spray painted, how long should I wait before I install my graphics?

A. You should check directly with the body shop that painted the vehicle to see what ‘curing’ time they recommend.

Q. What conditions are suitable for installing vinyl graphics?

A. It is recommended that graphics be installed when it is warm, not too hot otherwise the vinyl is prone to stretching. If it is too cold (less than 80c) it will take longer for the adhesive to adhere.

Q. Do I need to wait long after I have applied my graphics to show them off?

A. Your car is ready for outdoor exposure straight after applying the graphics; however it does take 48 hours for the adhesive to bond fully.

Q. How do I care for my graphics?

A. Vinyl graphics should be cleaned carefully with a sponge and warm soapy water then rinsed with clean water. Use a silicone squeegee to remove excess water and finish with a microfibre cloth – taking particular care at the edges of graphics. Do not use chamois leathers or cloths as these may lift and catch the finer parts and edges of the decals. Avoid the use of abrasive cleaners, chemicals or solvents. Automated car washes should not be used. Pressure washers may be used but ensure the water pressure is kept below 2000 psi, use a spray nozzle with a 40 degree wide angle spray pattern and keep the nozzle at least 1 foot away from the graphic and at 90 degrees. PLEASE NOTE: Holding the nozzle at an angle and to the side may lift the graphic.

Q. How long will the vinyl graphics last for?

A. It varies, depending on the graphics you have purchased, and if they are printed or cut vinyls but usually between 3 – 7 years.

Q. Are vinyl decals reusable?

A. No, once removed the graphics become stretched and misshapen.

Q. Do you make custom vinyl decals?

A. Yes, we specialise in personalised orders. We can create a design for you in either single colour or printed digital vinyl.

Q. How can I have a personalised vinyl decal created?

A. Put all the information you have and send us an email sales@KingdomSigns.com. Please include a telephone number so we can contact you.

Q. Do you charge for artwork or set-up charges?

A. This always depends on how complex your design is and how many changes we are required to make.

However, if the design is ‘print’ ready we will not charge for this.

If you are unsure please contact us sales@KingdomSigns.com.

Q. Will I receive a copy of the original artwork?

A. Yes, we can arrange this but may charge a small fee, especially if we originally created the design. We will also hold a copy of your artwork in store in case it is needed in the future.

Q. What image formats do you accept for custom decals?

A. We accept most image formats (pdf, jpeg, gif, tiff, eps etc)

As images may eventually be printed on a large scale, the provided artwork must be of high quality and resolution (put simply the image file should be at least the desired finished size)

Graphics downloaded from WebPages will be of a low resolution and unsuitable.

However, do not send large files via email as they are likely to be blocked – we will advise of a suitable way to send the artwork.

Q. How long will it take before I receive my vinylgraphics?

A. All our graphics are produced to order. For simple cut graphics, we aim to send out your graphics within 3 days of receiving the order. For special bespoke made to order graphics, delivery can depend on the complexity of the artwork produced. More accurate delivery dates will be confirmed once artwork has been confirmedl.

FAQ’s – General

Q. Can I place my order over the phone instead of online?

A. Yes, if you would rather order over the phone, please contact us on 01235 8112299 and a member of our team will be glad to take your order. Please have all your order information ready such as decal you want to order, size quantity etc.

Q. Do you ship internationally?

A. Yes we can ship abroad. Please contact us first to confirm costs. Your order may take up to 2-3 weeks for delivery.

Q. What payment methods do you accept?

A. Payments can be made by PayPal, or major credit and debit cards over the phone, or by cheque or Bankers Draft, although we will wait for funds to clear before producing your graphics. We will not hold any of your credit card details.

Q. Does Kingdom Signs have secure online purchasing?

A. Yes, we use PayPal to process online transactions.

Q. Does Kingdom Signs disclose customers’ information to outside parties?

A. Kingdom Signs do not provide outside companies with any information provided to us by you.

Q. Do you offer refunds?

A. Refunds will be given if there is a fault with the item, we may ask you to return the item in its original packaging first. Refunds may not be given due to the customer changing his/her mind, due to the personalised nature of the products.

Q. What do I do if my item is faulty or the wrong item had been delivered?

A. If the item you received is faulty, or is not what you originally ordered, please contact us immediately (either by phone: 01235 812299 or email sales@KingdomSigns.com). Please include in your email your order number, name, address, product details, the reason for your return and whether you require a refund or replacement. A member of our team will then contact you personally.